Support
Common questions about Rawed and Rawed+.
Questions
Which edition should I get?
The editor is the same in both, and so is the price. Rawed ($9.99, Mac App Store) has every editing feature. Rawed+ ($9.99, from this site) adds control by AI agents over MCP and has a 14-day trial. If you buy Rawed on the App Store, you can use Rawed+ free on every Mac on your Apple Account.
What do I need?
A Mac running macOS 26 or later.
Does it open my camera’s RAW files?
Rawed uses Apple’s RAW engine, which currently lists 932 camera models: Sony ARW, Canon CR3 and CR2, Nikon NEF, Fujifilm RAF, Panasonic RW2, Olympus and OM System ORF, Pentax PEF, Leica, Hasselblad, and DNG including Apple ProRAW. If Preview or Photos on your Mac can show the RAW file, Rawed can open it. Rawed was tested end to end with the Sony α6400. The camera list has the counts per maker.
Does Rawed change my original files?
No. Edits go into a sidecar named after the photo, for example DSC00475.ARW.rawed.json. Keep it with the photo when you move or back up your files, and the edits come along. If the folder is read-only, the sidecar is kept in Rawed’s Application Support folder.
Does Rawed write to my memory card?
No. Cards and drives are only read. Copy to Folder copies photos to your Mac in per-day folders and skips the ones already copied.
How does the Rawed+ trial work?
For 14 days from the first launch, everything works, AI agents included. After that, the app and the agent connection lock until you activate a license key or open Rawed from the App Store once on the same Mac.
How do I activate a Rawed+ license?
After you buy, the purchase page and the email we send show your key and a link that opens Rawed+ and activates it. You can also paste the key into Settings › License. Activation needs an internet connection once; after that Rawed+ works offline. The license does not expire. Lost the key? We can send it again.
I bought Rawed on the App Store. Do I have to buy Rawed+?
No, Rawed+ is included. Download Rawed+, then open Rawed from the App Store once on the same Mac. Rawed+ sees the purchase and unlocks, with no key and no account. To use Rawed+ on another Mac, install Rawed from the App Store there with the same Apple Account and open it once.
I bought Rawed+ here. Do I need the App Store version?
No. Rawed+ has everything Rawed has, plus AI agents. The App Store version is sold only by Apple, so a Rawed+ license doesn’t unlock it.
How many Macs can I use?
With Rawed from the App Store, every Mac signed in to your Apple Account: install Rawed on each one, and Rawed+ unlocks there too. A Rawed+ license works on up to 3 of your own Macs at a time.
How do I move my license to a new Mac?
On the old Mac, choose Settings › License › Deactivate This Mac, then activate the key on the new one. If the old Mac is lost or broken, go to Manage your Macs, enter the email address you bought with, and deactivate it from the link we send. You can also just activate on the new Mac: if all 3 places are taken, Rawed+ lists your Macs so you can remove one.
Can I get a refund?
For Rawed from the App Store, refunds go through Apple at reportaproblem.apple.com. For Rawed+ bought here, you get a full refund within 14 days of purchase, no reason needed: contact us with the email address you used for the purchase. A refunded license can’t be activated on more Macs. The trial is there so you can try Rawed+ on your own photos before you pay.
How do I connect an AI agent?
In Rawed+, turn on Settings › AI Agents › Allow AI agents to use Rawed. Then register the server with your agent. For Claude Code:
claude mcp add --scope user rawed -- "/Applications/Rawed+.app/Contents/MacOS/rawed-mcp"Steps for Claude Desktop, Codex and other MCP clients are on Using Rawed+ with AI agents, and in Settings › AI Agents with the path of your copy of the app.
Is any of my data sent anywhere?
Not your photos or edits. The privacy policy lists the few things in Rawed+ that use the network, such as activating a license, and what they send.
Contact
Write to support@sbryu.com
